Frequently Asked Questions

We use a smart lock system — you'll receive a unique entry code via email 24 hours before check-in. No need to pick up keys. Our team is available by phone or text if you need any assistance upon arrival.

We require a minimum of 3 nights during standard periods and 5 nights during peak holiday seasons. Exceptions may apply for last-minute bookings.

High-speed WiFi, full kitchen, washer/dryer, AC, beach gear (chairs, umbrellas, snorkel sets), and a complimentary welcome basket with local Hawaiian snacks.

Yes! All properties are fully stocked with premium linens, towels, shampoo, conditioner, body wash, hand soap, and a starter supply of paper products. We want you to arrive and relax immediately.

Dedicated parking is available at most properties. Specific parking details (covered garage, street parking, or dedicated spot) are listed in each individual property listing.

Free cancellation within 48 hours of booking. Cancellations 30+ days before check-in receive a full refund. Cancellations within 14 days receive a 50% refund of total stay cost.

Small pets under 25 lbs are welcome with prior approval and a refundable $150 pet deposit. Please contact us before booking to confirm availability.

Day visitors are welcome. Overnight guests beyond the registered booking count must be pre-approved and may be subject to additional charges. Please let us know in advance.

Accidental damage happens — please just let us know as soon as possible. We have a damage waiver policy and handle incidents fairly. Intentional damage or policy violations may result in charges against the security deposit.

Accidental damage happens — please just let us know as soon as possible. We have a damage waiver policy and handle incidents fairly. Intentional damage or policy violations may result in charges against the security deposit.

Lydgate Beach Park is a 5-minute walk away. The broader Coconut Coast beach stretch is directly accessible from the resort grounds — you're always steps from the water.

Absolutely. Safeway and Walmart are both within 10 minutes. The area also has a great selection of local restaurants, food trucks, and cafés. We provide a curated local guide in every property.